SolDevelo Customer Support
SolDevelo Customer Support
Whether it is a question, feedback, problem, or request, our Service Desk is the best place to raise it. We will do our best to respond within one business day.
Working Hours
Monday - Friday
8AM - 6PM CET
Contact
Service Desk
How We Take Care of You
Our customer support process is designed to help you as quickly as possible.
You reach out
Something isn’t working the way it should? Just drop us a message – our Customer Care team is ready to help.
We respond quickly
Within 1 business day, one of our specialists gets back to you with either a solution or the right questions to fully understand the problem.
We investigate and resolve
Our development team gets to work on the fix, while Customer Care keeps you informed every step of the way.
You move forward with confidence
The problem is resolved, and you can get back to using our app at its full potential.
Types of Support
You can count on us on every step of the way. Our team is always waiting on a stand by, ready to guide you through our apps. Don’t hesitate to reach out with any type of question or need. We’re here to not only extinguish fires, but also help you grow.
For a Custom Introduction
Demo Sessions
Nothing beats a live experience with a dedicated specialist. Sit down with us to explore our apps in action, discover what they can help you achieve, and get clear answers to all your questions.
For a Smooth Start
Configuration & Onboarding
Remember the first time you tried to set up new tech and thought, “Where do I even start?” We’ll make sure you never feel that way with our apps. From first click to fully onboarded, we’ll guide you through making everything work for your team.
For Trying Times
Troubleshooting
Got a “why is this not working?!” moment? Bring your toughest challenges or your silliest questions, and we’ll move heaven and earth to help you. You’ll walk away not just with answers, but with a few tricks up your sleeve for next time.
For Open Discussion
Feedback Sessions
Every great idea starts with someone saying, “What if…?” Got a vision for how our apps could make your life easier? Share it with us! We love brainstorming and turning those “what ifs” into “what’s next.”
Trusted by Users
4.6/5
on Service Desk
Critical Bugs Extra Fast Lane
Each bug is treated with necessary attention and care, with critical ones being prioritized and directed to developers right away. Our specialists then focus their efforts on solving the issue, while we keep on regularly informing you of the current status.
Support that Works for You
Our main mission is always to help you. And so, we make sure to listen to you carefully, and adjust our support to your needs the best we can. This flexibility lies at the foundation of our everyday work, resulting in a highly individual approach to each case.
Documentation Built to Help
We design our documentation to be clear, practical, and reliable – a true guide you can count on. Every page is written with real use cases in mind, so you can find the answers you need without wasted time. And because we take your feedback seriously, we refine and update our docs whenever something isn’t crystal clear.
Your Challenges, Our Priority
Our Approach
More Than Words
You can always count on our Customer Care team to answer your messages, questions and requests. But our care doesn’t stop there. We work closely with the development team, actively voicing your needs and challenges, and making sure they’re looked into and taken care of by our specialists.
Your Agents Inside the Team
Our mission is to keep your best interests at the heart of everything we do. You can rely on us to raise your challenges in team meetings and ask the right questions, so we’re always informed and ready to support you. Think of us as your voice within the team – share your needs and struggles, and we’ll make sure your feedback reaches the right people.
Frequently Asked Questions
The program is designed for Atlassian Solution Partners, consultants, and service providers who support Jira customers and want to complement their services with trusted Marketplace apps.
Just use this form – we’ll be in touch within 24 hours.
Yes. There are no fees or sales commitments.
Apply via the form, have a short intro call, and get ready to work with our apps.
No. SolDevelo does not provide implementation or consulting services. We focus solely on building Marketplace apps and support our Partners in delivering services to their clients.
Yes. Partners receive free internal licenses to use our apps for internal purposes, demos, and enablement.
We provide product demos and training for Solution Partners and their clients. This helps Partners confidently onboard customers and include setup or training as part of their service offerings.
When there’s a clear match, we connect Partners with clients based on specialization, expertise, and region. Referrals are handled on a case-by-case basis and depend on client needs.
Our apps support
Do you have any questions or problems with our applications, or just simply want to know more about our offer? Contact us:
