SolDevelo Apps for Atlassian products – Data Security & Privacy Statement

for: Customer, who purchased and installed SolDevelo apps via Atlassian Marketplace

by: SolDevelo

Effective Date: April 16, 2018; Document Owner: SolDevelo




Data Security and Privacy Statement

Jakub Slawinski



New write to Jira permission

Jakub Slawinski



Clarify no End User Data is stored on our servers

Pawel Albecki



The new privacy policy regarding SolDevelo Apps

Alina Slawek-Polczynska



Clarification on customer-provided data processing

Sebastian Brudziński



Added information about the use of Hotjar

Sebastian Brudziński



Added information about the use of Google Analytics

Sebastian Brudziński

Table of Contents

1. Privacy Policy

SolDevelo’s privacy policy regulates matters related to the security of the processing of Personal Data, which we collect when you try, buy and/or use one of our Apps in the Atlassian Marketplace, in accordance with the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) which remains in force from the 25th of May 2018 (hereinafter referred to as GDPR).

This policy applies unless otherwise stated. If you do not agree with this policy, do not access or use our Apps or interact with any other aspect of our business.

2. About personal data

Personal Data is understood as every information which allows to directly or indirectly identify a natural person (their name and surname, email address, telephone number and any other data of a person which, when combined may lead to the identification of a particular natural person).

In SolDevelo when you try, buy and/or use one of our Apps, as a consequence of your consent with Atlassian’s Privacy Policy, Atlassian  transmits to Us the following information about Billing Contacts and Technical Contacts that you provided: Name, Corporate email, and phone number, Corporate address. We don’t collect your personal data as a result of your use of our apps, nor do we have any responsibility for the communication to other users of information posted by you on Jira or any of our apps.

All the information we collect about you is aggregated and with statistical purposes. In particular, we are NOT tracking:

  •  Any kind of personal information or JIRA instance info that could identify uniquely
    your instance.
  • Any field value; we just take the aggregate information of the field types created.
  • Any user name or real name of the people that use Soldevelo Apps.
  • Any filter saved.

In the case you use cloud hosting of Atlassian products, we do not store or use in any way the key to user data that Atlassian makes available through its API.

3. Personal Data Administrator

SolDevelo limited corporation, headquartered in Gdynia (postal code 81-451), Al. Zwycięstwa 96/98, is the Personal Data Administrator, registered in the Register of Entrepreneurs of the National Court Register, administered by the District Court Gdańsk – North, which is VIII industrial department of National Court Register, the NCR number 000332728, the initial capital of 60 000 PLN, NIP: 586-224-03-31, REGON 220828585.

If you have any questions or concerns in relation to data protection or about the way in which we process information about you, please  ontact us via e-mail: [email protected] or by mail using our headquarters’ address: SolDevelo, Al. Zwycięstwa 96/98, 81-451 Gdynia.

4. Legal basis and the purpose of personal data processing at SolDevelo

Your Personal Data is processed only for purposes of execution of a potential and/or signed contractual relationship (Art. 6.1.b of the GDPR), legitimate interest (Art. 6.1.c of the GDPR), legitimate interests pursued by the Administrator (Art. 6.1.f of the GDPR) or the consent given by the data subject (Art. 6.1.a of the GDPR).

We use Personal Data:

  • to communicate with you about the services and help you become more
    proficient in their use;
  • to market our services and drive your engagement with them;
  • for customer support, in order to respond to your requests for assistance, and to
    repair and improve the services;
  • in connection with legal claims, compliance, regulatory, and audit functions;
  • with your consent, for specific purposes not listed above.

Regardless of the purpose of the processing, providing the data is voluntary, however, failure to do so may affect the objective of the service or imply the inability of its execution.

We retain your Personal Data for as long as your relation with Soldevelo is active and for as long as it is required to satisfy the needs for which it was first collected. Those requirements extend to compliance with our legal obligations, dispute of resolutions, enforcement of our agreements, and the support of business operations.

5. What rights are provided to the persons whose data we process

Each person whose Personal Data is processed by SolDevelo has the right to:

1) Access to their Personal Data, including information regarding:

a) The purposes of the processing.

b) The class of processed data.

c) Recipients of the groups of recipients of the data.

d) The person’s rights related to the data processing area.

e) The possibility of filing a legal complaint to the supervisory organ.

f) The source of the acquired data.

g) Profiling.

2) Raise an objection against further processing of their Personal Data and in case of a consent already provided, to its withdrawal. Using the right to the consent withdrawal does not affect the data processing that took place before the resignation.

3) Correct and fill the person’s Personal Data.

4) Limit or delete a person’s Personal Data.

5) Move a person’s Personal Data to another Administrator.

You can exercise the rights described above at any time, filling a request via e-mail at [email protected] or via mail to the address of our headquarters: SolDevelo Sp. z o.o. Al. Zwycięstwa 96/98, 81-451 Gdynia. If necessary, we will ask you to provide us with some additional information allowing for authentication in order to make sure that you are authorized to receive the requested information. We respond to every request in a period of a month counted from the date of receiving the claim.

In Poland, the supervisory organ responsible for Personal Data protection is the President of Office of Protection of Personal Data headquartered in Warsaw, near Stawki 2 Street. You can fill the complaint to this organ if you find our Personal Data processing improper.

As an Atlassian Marketplace App user, your profile information belongs to your Atlassian account, and you will, therefore, need to interact directly with Atlassian's products and channels to have your information updated.

6. Additional important information

Means of security

We make every effort in order to ensure that the Personal Data and any other customer-provided data that we process remains secure. To provide the best levels of safety possible, we apply appropriate organizational and technical means which protect us from loss, devastation, improper or illegal usage of data. We implemented the most technologically innovative solutions, on the procedural level we act in accordance with restrict requirements of the international norm ISO/IEC 27001:2017.

We hereby confirm that Personal Data is processed only by persons and parties who are so authorized on the appropriate legal basis and agreements.

The rules for data exposure

We do not make the Personal Data or any other customer-provided data available to other administrators unless there is a legal obligation for such doing (for example, providing data to the public organs due to their ongoing proceedings). We do not provide Personal Data to foreign countries.

Automated decision-making processes

The Personal Data that we process is not subject to automated decision-making processes, including profiling.

Removal of customer-provided data

You are allowed to request the removal of the data you have provided from our systems by contacting us via any support channel we offer at a time.

Information on user tracking

In order to evaluate the usage of our products and help us improve our services, performance, and user experiences, we use user activity tracking tools that enable us to optimize our applications to meet users’ needs.

Google Analytics in Multiple Checklists for Jira application
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. The tool uses cookies that collect preferences during users’ visits to our application. This data is used to determine the number of visitors and how long they stayed for in the application; identify how users  move around the application and, in particular, which functionality they use; to determine from which part of the world our application is being visited (country level); and to check what kind of device users are using. The information that is generated in this process (including IP addresses) is anonymized, making impossible to track specific users. Google Analytics stores this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here: As a user, you can always disable tracking to stop data collection in the application setting.

Hotjar in Worklogs – Time Tracking and Reports
Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the about Hotjar’ section of Hotjar’s support site. Finally, each user can individually disable Hotjar, if they wish not to be tracked for those analytical purposes.

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Marta - QA Team


qa specialist

A fan of a healthy lifestyle with a professional background in physics and management. She loves that her current position allows her to be creative and independent.

Monika - QA Team



She got a PhD in Marine Biology and Biological Oceanography but decided to develop professionally in a different field. Her favorite thing about her current job is that it’s challenging, never stagnant, and requires continuous growth. She enjoys the process of creating a digital product from the very beginning – watching it sprout from a single idea to a mature application.

Dominika - QA Team Member


qa specialist

An ex-internal auditor with a degree in Finance and Accounting who decided to work for the IT industry. She especially likes the opportunity to perform both logical and creative tasks in her position. Working in the Product department has taught her openness to change. She’s into coffee, running, and playing the violin.

Piotr - QA Team



Working with a cooperative team in a very positive atmosphere where problems and challenges are handled with a team effort – it’s his favorite thing about the Product Department. He spends his free time cycling, reading fantasy books, and chilling with good music.

Ewa - Customer Care



Psychology in Business graduate. Her favorite aspect of work is the diversity of businesses looking for our solutions. This makes her customer-related tasks ambitious and never the same. When she’s not helping our clients she’s exploring Japanese cuisine, playing board games, and solving puzzles.

Edyta - Designer


product designer

Her initial career plan was to be an auditor but then she learned how to code and switched the industry to IT. There, she’d fallen in love with design. This love (and a year of learning) have led her to her current position. The creative and problem-solving aspects of it are her favorites. After work, she enjoys Scandinavian crime novels, discovering new food, board games, and chess.

Michał - Customer Care



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Nikola - Software Developer


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Wojtek - Software Developer



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Krystian - CEO



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Julia - Software Developer



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Daniel - Software Developer



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Kamil - Software Developer



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Jakub - CTO



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Piotr - QA Team


senior software developer

SolDevelo’s employee since 2010. All those years have given him many opportunities to solve different non-trivial problems and it’s one of his favorite things about his position. After work, he likes watching movies, cooking, and playing board games.

Michał - Software Developer



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Sebastian - Head of Department



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Dominika - QA Team Member

qa team


An ex-internal auditor with a degree in Finance and Accounting who decided to work for the IT industry. She especially likes the opportunity to perform both logical and creative tasks in her position. Working in the Product department has taught her openness to change. She’s into coffee, running, and playing the violin.